Team Values

As your manager, I commit to living these values with you and I will push for you to live them with me and our larger team.

Be accountable

• YOU are an Account Manager
• This team belongs to you just as much as anyone else. Take responsibility for it.

Push for greatness

• If you see something that can be better, it's your job to say something and follow up. Make it better!
• Positive feedback is encouraging; tell people when they do well!
• Negative feedback provided quickly is more impactful. Usually best delivered privately.

Be open to feedback; Mutual vulnerability helps us succeed

• Everyone has room to improve. Use feedback as a trigger for reflection, not fight or flight.

Treat everyone with respect; Give them the benefit of the doubt

• If something rude is said, don't let it fester. They probably didn't mean it or didn't understand the effect it had. Have an adult conversation about it so we can move forward as a team.

Embrace conflict; Seek truth

• Diversity of opinions and pressure testing ideas make the end product better.